Contact us
Get in Touch with HP Pro LLC
At HP Pro LLC, we believe that exceptional customer service is the cornerstone of a great shopping experience. Whether you have questions about our premium pottery planters, need assistance with your order, or want to share feedback about our gardening products, our dedicated team is here to help. Based in Sheridan, Wyoming, we are proud to serve customers across the United States and internationally, and we’re committed to making every interaction with our brand seamless, professional, and rewarding.
We understand that choosing the right products for your home or garden is a personal and important decision. That’s why we’ve made it easy for you to reach out to us through multiple channels, including phone, email, and our online contact form. Our goal is to provide prompt, accurate, and friendly support to ensure your experience with HP Pro LLC is nothing short of exceptional.
Our Commitment to You
At HP Pro LLC, our customers are at the heart of everything we do. We specialize in high-quality pottery and gardening accessories designed to elevate your indoor and outdoor spaces. From creative, durable planters to innovative gardening tools, our products are crafted with care and precision to meet your needs. But our commitment goes beyond delivering exceptional products—it’s about building lasting relationships with our customers by offering unparalleled support and service.
We know that questions or concerns can arise at any stage of your shopping journey, whether you’re browsing our collection at hpllc.shop, placing an order, or receiving your products. That’s why we’ve created a comprehensive support system to address your needs quickly and effectively. Our team is ready to assist with product inquiries, order tracking, shipping details, returns, and more. No matter the issue, we’re here to provide solutions that leave you satisfied and confident in your choice to shop with HP Pro LLC.
How to Reach Us
We’ve made it simple and convenient for you to get in touch with us. Below are the various ways you can contact our team:
Phone
For immediate assistance, give us a call at +84388580729. Our customer service representatives are available to answer your questions, provide product recommendations, and assist with any concerns you may have. We strive to answer calls promptly and provide personalized support to ensure your needs are met.
Phone Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (MST)
Saturday: 10:00 AM – 2:00 PM (MST)
Closed on Sundays and major holidays.
If you reach us outside of these hours, please leave a voicemail, and we’ll return your call as soon as possible.
For non-urgent inquiries or detailed questions, you can email us at mmotai773@gmail.com. Whether you’re seeking information about a specific product, need help with an order, or want to share feedback, our team is ready to respond with clear and helpful answers. We aim to reply to all emails within 24-48 hours during regular business days.
When sending an email, please include the following details to help us assist you more efficiently:
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Your full name
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Order number (if applicable)
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A brief description of your inquiry or issue
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Any relevant details, such as product names or shipping information
Online Contact Form
For your convenience, we offer an online contact form on our website at hpllc.shop/contact. Simply fill out the form with your name, email address, and message, and our team will get back to you promptly. The contact form is ideal for general inquiries, product questions, or feedback, and it’s available 24/7 for your convenience.
Mailing Address
If you prefer to reach us by mail, you can send correspondence to our headquarters at:
HP Pro LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Please note that while we welcome mail inquiries, responses via phone or email are typically faster. If you’re sending physical documents or returns, please refer to our Refund and Return Policy for detailed instructions.
Why Contact Us?
We understand that shopping for pottery and gardening products involves more than just selecting an item and making a purchase. You may have questions about product specifications, care instructions, or compatibility with your space. You might need help choosing the perfect planter for your plants or troubleshooting an issue with your order. Whatever your needs, we’re here to provide the information and support you need to make informed decisions and enjoy your products to the fullest.
Here are just a few reasons you might want to get in touch with us:
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Product Inquiries: Have questions about a specific planter or gardening accessory? Our team can provide detailed information about materials, dimensions, and design features to help you choose the perfect product.
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Order Assistance: Need help placing an order, tracking a shipment, or updating your delivery details? We’ll guide you through the process to ensure a smooth experience.
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Returns and Refunds: If you’re not completely satisfied with your purchase, we offer a hassle-free return and refund process. Contact us for guidance on how to return a product or request a refund.
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Feedback and Suggestions: We value your input! Whether you have feedback about our products, website, or services, we’d love to hear from you. Your suggestions help us improve and serve you better.
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International Shipping: Interested in ordering from outside the United States? We offer international shipping to many countries, and our team can provide details on shipping costs, delivery times, and customs requirements.
Our Customer Service Promise
At HP Pro LLC, we’re committed to providing a customer service experience that matches the quality of our products. Here’s what you can expect when you contact us:
Prompt Responses
We know your time is valuable, which is why we strive to respond to all inquiries as quickly as possible. Phone calls are answered during our support hours, emails are typically replied to within 24-48 hours, and online contact form submissions are addressed with the same urgency.
Personalized Support
Every customer is unique, and we tailor our responses to meet your specific needs. Whether you’re a first-time shopper or a returning customer, we take the time to understand your inquiry and provide solutions that work for you.
Professional and Friendly Team
Our customer service team is trained to handle inquiries with professionalism, courtesy, and a genuine desire to help. We’re passionate about our products and eager to share that passion with you, whether you’re asking about a planter’s durability or seeking inspiration for your garden.
Secure and Confidential Communication
Your privacy is important to us. All communications with HP Pro LLC, whether via phone, email, or our website, are handled with the utmost confidentiality. For more details on how we protect your information, please review our Privacy Policy.
Frequently Asked Questions
To make things even easier, we’ve compiled a list of common questions and answers on our Asked Questions (FAQ) page. Before reaching out, you may find the information you need there, including details about product care, shipping, returns, and more. If you don’t find the answer you’re looking for, don’t hesitate to contact us directly.
Some common topics covered in our FAQ include:
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How to care for ceramic planters
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Estimated shipping times for domestic and international orders
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How to initiate a return or refund
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Payment options and security
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Product availability and restocking
Our Global Reach
While we’re proudly based in Sheridan, Wyoming, our products are available to customers across the United States and around the world. Whether you’re in a bustling city or a remote rural area, we’re committed to delivering our high-quality pottery and gardening products to your doorstep. Our international shipping options make it easy for customers in various countries to enjoy our products, and our team is here to assist with any questions about global orders.
If you’re an international customer, feel free to contact us for information about shipping rates, delivery times, and any applicable customs or import duties. We’re happy to provide guidance to ensure your order arrives smoothly and on time.
Visit Our Website
We invite you to explore our full range of pottery and gardening products at hpllc.shop. Our website is designed to be user-friendly, with detailed product descriptions, high-quality images, and customer reviews to help you make informed decisions. You can also find additional resources, such as gardening tips, product care guides, and inspiration for your next project.
If you’re ready to get in touch, don’t hesitate to reach out via phone, email, or our online contact form. We’re here to assist you every step of the way, from browsing our collection to receiving your order and beyond.
Thank You for Choosing HP Pro LLC
At HP Pro LLC, we’re more than just a retailer—we’re a partner in your gardening journey. We’re passionate about helping you create beautiful, sustainable spaces that bring joy and inspiration to your life. Whether you’re a seasoned gardener or just starting out, we’re here to provide the products, support, and expertise you need to succeed.
Thank you for choosing HP Pro LLC. We look forward to hearing from you and helping you bring your vision to life.
HP Pro LLC
30 N Gould St Ste R
Sheridan, WY 82801
Phone: +84388580729
Email: mmotai773@gmail.com
Website: hpllc.shop