Terms and Conditions

Welcome to HP Pro LLC

Thank you for choosing HP Pro LLC, your trusted source for high-quality pottery planters and gardening accessories. Located at 30 N Gould St Ste R, Sheridan, WY 82801, we are dedicated to providing exceptional products and services to customers across the United States and internationally through our website, hpllc.shop. Our mission is to enhance your home and garden with beautifully crafted, durable, and affordable products that inspire creativity and promote sustainable living.

These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using our website, placing an order, or engaging with our services, you agree to be bound by these Terms. We encourage you to read this document carefully to understand your rights and responsibilities as a customer of HP Pro LLC. If you have any questions about these Terms, please contact us at +84388580729 or mmotai773@gmail.com.

These Terms are designed to ensure a fair, transparent, and positive experience for all our customers. They cover important topics such as ordering, payment, shipping, returns, intellectual property, and dispute resolution. By shopping with us, you’re partnering with a company committed to quality, integrity, and customer satisfaction.

1. General Provisions

1.1 Acceptance of Terms

By accessing our website at hpllc.shop or placing an order with HP Pro LLC, you agree to comply with and be bound by these Terms and Conditions, as well as our Privacy Policy, Refund and Return Policy, Shipping Policy, and any other policies referenced herein. If you do not agree with these Terms, please do not use our website or services.

1.2 Modifications to Terms

HP Pro LLC reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review these Terms periodically to stay informed of any updates. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

1.3 Eligibility

Our website and services are intended for individuals who are at least 18 years of age or the age of majority in their jurisdiction. By using our website or placing an order, you represent and warrant that you meet these eligibility requirements. If you are using our website on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

2. Ordering and Purchasing

2.1 Product Availability

All products listed on hpllc.shop are subject to availability. We strive to maintain accurate inventory information, but there may be instances where a product is out of stock or discontinued. If an item you’ve ordered is unavailable, we will notify you promptly and offer a refund, store credit, or a comparable alternative, subject to your preference.

2.2 Pricing

All prices displayed on our website are in U.S. dollars (USD) unless otherwise specified and exclude applicable taxes, shipping costs, and any customs or import duties for international orders. We reserve the right to change prices at any time without prior notice, but the price you pay will be the price displayed at the time you place your order. In the event of a pricing error, we will contact you to confirm whether you wish to proceed with the order at the correct price or cancel it with a full refund.

2.3 Order Confirmation

When you place an order, you will receive an order confirmation email with the details of your purchase. This email serves as confirmation that we have received your order but does not guarantee acceptance. We reserve the right to accept or decline your order for any reason, including product unavailability, payment issues, or suspected fraudulent activity. If we decline your order, we will notify you and issue a full refund to your original payment method.

2.4 Payment

We accept payments via major credit and debit cards, Apple Pay, and Google Pay, processed securely through our trusted payment partner, Stripe. By submitting payment information, you represent and warrant that you are authorized to use the payment method provided and that the information is accurate. For more details, please review our Payment Methods page.

3. Shipping and Delivery

3.1 Shipping Policy

We offer shipping to customers in the United States and select international destinations. Shipping costs, delivery times, and available carriers vary based on your location and the items ordered. For complete details, please refer to our Shipping Policy. By placing an order, you agree to the terms outlined in our Shipping Policy.

3.2 Delivery Risks

While we take every precaution to ensure your order is delivered safely, HP Pro LLC is not responsible for delays, loss, or damage caused by the shipping carrier once the package leaves our facility. We recommend tracking your order using the tracking information provided and contacting the carrier directly for delivery issues. If your order does not arrive as expected, please contact us for assistance.

4. Returns and Refunds

4.1 Return Policy

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may be eligible to return it within 30 days of delivery, subject to the conditions outlined in our Refund and Return Policy. Eligible items must be unused, in their original condition, and returned in their original packaging. Custom-made or personalized items are generally non-returnable unless defective.

4.2 Refunds

Refunds for eligible returns will be processed to the original payment method or issued as store credit, depending on your preference. We aim to process refunds within 3-5 business days of receiving and inspecting the returned item(s). For more information, please review our Refund and Return Policy.

5. Product Information and Warranties

5.1 Product Descriptions

We strive to provide accurate and detailed descriptions of our pottery planters and gardening accessories on our website. However, we do not warrant that product descriptions, images, or other content are error-free or complete. If a product does not match its description, please contact us within 7 days of delivery to report the issue, and we will work with you to resolve it.

5.2 Product Warranties

Certain products may come with a limited warranty covering defects in materials or workmanship. Warranty details, if applicable, are provided on the product page or included with your order. If you believe your product is defective, please contact us within 7 days of delivery to initiate a warranty claim. We may request photos or other evidence to evaluate the claim.

5.3 Product Care

Our pottery planters and gardening accessories are designed for durability, but proper care is essential to maintain their quality. We provide care instructions with each product, and additional guidance is available on our website. Failure to follow care instructions may void any applicable warranties or eligibility for returns.

6. Intellectual Property

6.1 Ownership

All content on our website, including product images, descriptions, logos, designs, and text, is the property of HP Pro LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or use any content from our website without our prior written consent.

6.2 User-Generated Content

If you submit reviews, photos, or other content to our website or social media channels, you grant HP Pro LLC a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content for marketing and promotional purposes. You represent that you own or have the right to submit such content and that it does not infringe on any third-party rights.

7. Limitation of Liability

To the fullest extent permitted by law, HP Pro LLC, its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services. Our liability for any claim related to your purchase shall not exceed the amount paid for the product or service in question.

We are not responsible for damages caused by improper use of our products, failure to follow care instructions, or events beyond our control, such as natural disasters or carrier-related issues.

8. Indemnification

You agree to indemnify and hold harmless HP Pro LLC, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including reasonable attorneys’ fees) arising from your use of our website or services, violation of these Terms, or infringement of any third-party rights.

9. Dispute Resolution

9.1 Governing Law

These Terms and any disputes arising from your use of our website or services shall be governed by the laws of the State of Wyoming, United States, without regard to its conflict of law principles.

9.2 Arbitration

Any disputes arising from these Terms or your use of our website or services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall take place in Sheridan, Wyoming, and the decision of the arbitrator shall be final and binding. You agree to waive any right to a jury trial or to participate in a class action lawsuit.

9.3 Contact Us First

Before initiating any formal dispute resolution, we encourage you to contact our customer service team to resolve any issues informally. We’re committed to addressing your concerns promptly and fairly.

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information are governed by our Privacy Policy. By using our website or services, you consent to the practices described in the Privacy Policy.

11. International Customers

For customers outside the United States, additional terms may apply, including:

  • Customs and Duties: You are responsible for any customs fees, import duties, or taxes associated with your order.

  • Currency: Prices are displayed in U.S. dollars unless otherwise specified. Currency conversion rates may apply, depending on your payment method.

  • Shipping: International shipping times and costs vary by destination. Please review our Shipping Policy for details.

12. Force Majeure

HP Pro LLC shall not be liable for any delay or failure to perform its obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, labor disputes, or supply chain disruptions.

13. Contact Information

If you have any questions about these Terms or need assistance, please contact us at:

  • Phone: +84388580729 (Monday – Friday: 9:00 AM – 5:00 PM MST; Saturday: 10:00 AM – 2:00 PM MST)

  • Email: mmotai773@gmail.com

  • Online Contact Form: hpllc.shop/contact

  • Mailing Address: HP Pro LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States

We aim to respond to all inquiries within 24-48 hours during regular business days.

14. Miscellaneous

14.1 Entire Agreement

These Terms, along with our Privacy Policy, Refund and Return Policy, Shipping Policy, and Payment Methods pages, constitute the entire agreement between you and HP Pro LLC regarding your use of our website and services.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights under these Terms.

Thank You for Choosing HP Pro LLC

We’re grateful for your trust in HP Pro LLC as your source for high-quality pottery and gardening products. Our Terms and Conditions are designed to ensure a fair and transparent experience, allowing you to shop with confidence. We look forward to serving you and helping you create beautiful, sustainable spaces.

HP Pro LLC
30 N Gould St Ste R
Sheridan, WY 82801
Phone: +84388580729
Email: mmotai773@gmail.com
Website: hpllc.shop