Asked Questions (FAQ)

Welcome to HP Pro LLC’s FAQ Page

At HP Pro LLC, we are committed to making your shopping experience as seamless and enjoyable as possible. Based in Sheridan, Wyoming, we specialize in high-quality pottery planters and gardening accessories designed to enhance your indoor and outdoor spaces. Our website, hpllc.shop, offers a wide range of products crafted with creativity, durability, and affordability in mind, serving customers across the United States and internationally.

We understand that you may have questions about our products, ordering process, payment options, shipping, returns, or other aspects of shopping with us. To provide you with quick and accurate answers, we’ve compiled this comprehensive Frequently Asked Questions (FAQ) page. Whether you’re a first-time customer or a returning gardener, this guide is designed to address your inquiries and help you shop with confidence.

If you don’t find the answer to your question here, our dedicated customer service team is available to assist you. You can reach us at +84388580729, mmotai773@gmail.com, or through our online contact form at hpllc.shop/contact. We’re here to ensure your experience with HP Pro LLC is exceptional from start to finish.

1. General Questions

What is HP Pro LLC?

HP Pro LLC is a Sheridan, Wyoming-based company specializing in high-quality pottery planters and gardening accessories. Our mission is to provide creative, durable, and affordable products that inspire gardening enthusiasts and home décor lovers to create beautiful, sustainable spaces. We serve customers across the United States and internationally through our website, hpllc.shop.

What types of products do you offer?

We offer a wide range of pottery planters, including ceramic planters in various sizes, shapes, and designs, as well as gardening accessories such as tools, decorative stakes, and seasonal collections. Our products are crafted to combine functionality with aesthetic appeal, making them ideal for both indoor and outdoor use.

Where are you located?

Our headquarters is located at:
HP Pro LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

How can I contact you?

You can reach our customer service team via:

  • Phone: +84388580729 (Monday – Friday: 9:00 AM – 5:00 PM MST; Saturday: 10:00 AM – 2:00 PM MST)

  • Email: mmotai773@gmail.com

  • Online Contact Form: hpllc.shop/contact
    We aim to respond to all inquiries within 24-48 hours during regular business days.

Are your products environmentally friendly?

Yes, sustainability is a core value at HP Pro LLC. We use eco-friendly materials and processes whenever possible to minimize our environmental impact. Our pottery is crafted with sustainable ceramics, and we partner with suppliers who share our commitment to responsible sourcing. For more details, see the “Sustainability and Materials” section below.

2. Product Information

What materials are your planters made from?

Our planters are primarily made from high-grade ceramic, known for its durability, weather resistance, and aesthetic appeal. Some products may include additional materials, such as metal or wood accents, which are noted in the product descriptions. All materials are selected for their quality and eco-friendliness.

Are your planters suitable for outdoor use?

Yes, most of our ceramic planters are designed for both indoor and outdoor use. They are crafted to withstand various weather conditions, including rain, sun, and frost. However, we recommend checking the product description for specific care instructions to ensure longevity.

Can I use your planters for different types of plants?

Absolutely! Our planters are versatile and suitable for a wide range of plants, including succulents, herbs, flowers, shrubs, and small trees. Each product description includes recommended plant types and sizes to help you choose the right planter.

Do you offer custom or personalized planters?

Some of our products can be customized or personalized, such as with specific colors or designs. Customization options are clearly indicated on the product page. Please note that custom-made items may have different return policies, as outlined in our Refund and Return Policy.

How do I know which planter size is right for my plant?

Each planter’s product page includes detailed dimensions (height, width, and diameter) and recommendations for plant sizes. If you’re unsure, contact our customer service team with details about your plant, and we’ll help you select the perfect planter.

3. Ordering and Payment

How do I place an order?

To place an order, follow these steps:

  1. Visit hpllc.shop and browse our collection.

  2. Add your desired items to your cart by clicking “Add to Cart.”

  3. Proceed to checkout, enter your shipping and payment information, and review your order.

  4. Click “Place Order” to complete your purchase. You’ll receive an order confirmation email with the details of your purchase.

What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express, Discover, JCB, Diners Club), Apple Pay, and Google Pay. All payments are securely processed through Stripe. For more details, see our Payment Methods page.

Is it safe to shop on your website?

Yes, shopping with HP Pro LLC is safe. We use Stripe, a PCI DSS Level 1-compliant payment processor, to ensure secure transactions. Our website uses SSL encryption to protect your personal and payment information. For more information, review our Privacy Policy.

Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible at +84388580729 or mmotai773@gmail.com. We can modify or cancel orders before they are processed for shipping, typically within 24 hours of placement. Once an order is shipped, it is subject to our Refund and Return Policy.

What should I do if I encounter a payment issue?

If your payment is declined or you experience issues during checkout, try the following:

  • Double-check your payment details (card number, expiration date, CVV).

  • Ensure you have sufficient funds or available credit.

  • Contact your bank to confirm there are no restrictions on your account. If the issue persists, reach out to our customer service team for assistance.

4. Shipping and Delivery

Where do you ship?

We ship to all 50 states in the United States and select international destinations. For a complete list of countries we ship to, please review our Shipping Policy.

How much does shipping cost?

Shipping costs vary based on your location, order size, and selected shipping method. You can view the exact shipping cost at checkout before completing your purchase. For more details, see our Shipping Policy.

How long will it take to receive my order?

Delivery times depend on your location and the shipping method selected:

  • Domestic (U.S.): Typically 3-7 business days.

  • International: Typically 7-21 business days, depending on the destination and customs processing. You’ll receive tracking information once your order ships. For more information, visit our Shipping Policy.

What if my order doesn’t arrive?

If your order doesn’t arrive within the estimated delivery window, check the tracking information provided in your order confirmation email. If you’re unable to locate your package, contact us with your order number, and we’ll work with the carrier to resolve the issue.

Do you offer expedited shipping?

Yes, we offer expedited shipping options for domestic and select international orders. Available options and costs are displayed at checkout. For more details, see our Shipping Policy.

5. Returns and Refunds

What is your return policy?

We offer a 30-day return window for most products, provided they are unused, in their original condition, and returned in their original packaging. To initiate a return, contact us to request a Return Merchandise Authorization (RMA) number. For full details, see our Refund and Return Policy.

How do I return an item?

To return an item:

  1. Contact us at +84388580729 or mmotai773@gmail.com to request an RMA number.

  2. Package the item securely in its original packaging, including all tags and accessories.

  3. Ship the package to: HP Pro LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.

  4. Provide tracking information for the return shipment. We’ll notify you once the return is received and processed. For more details, see our Refund and Return Policy.

Who pays for return shipping?

If the return is due to our error (e.g., defective or incorrect item), we cover return shipping costs. For returns due to a change of mind, the customer is responsible for return shipping. See our Refund and Return Policy for more information.

How long does it take to process a refund?

Once we receive your return, we inspect the item(s) within 5-7 business days. If approved, your refund is processed within 3-5 business days, with funds appearing in your account within 3-10 business days, depending on your bank.

Can I exchange an item?

Yes, we offer exchanges for eligible items, subject to availability. Contact us to request an exchange, and we’ll provide instructions for returning the original item and receiving the replacement. See our Refund and Return Policy for details.

6. Product Care and Maintenance

How do I care for my ceramic planters?

To keep your ceramic planters in top condition:

  • Clean with a damp cloth and mild soap; avoid abrasive cleaners.

  • For outdoor planters, ensure proper drainage to prevent water buildup.

  • Protect from extreme weather (e.g., prolonged freezing temperatures) to prevent cracking. Each product includes specific care instructions, and additional tips are available on our website.

Are your planters frost-resistant?

Most of our ceramic planters are frost-resistant, but prolonged exposure to freezing temperatures can cause damage. We recommend bringing outdoor planters indoors during harsh winters or using protective covers. Check the product description for specific details.

Can I repaint or modify my planter?

While you may personalize your planter, modifying it (e.g., painting, drilling) may void any applicable warranties or return eligibility. Contact us before making modifications if you have concerns.

What should I do if my planter arrives damaged?

If your planter arrives damaged, contact us within 7 days of delivery with photos of the damage and your order number. We’ll provide a replacement or refund at no cost to you, including return shipping. See our Refund and Return Policy for details.

7. International Orders

Do you ship internationally?

Yes, we ship to many countries worldwide. Available destinations and shipping costs are displayed at checkout. For more information, see our Shipping Policy.

Are there additional costs for international orders?

International orders may incur customs fees, import duties, or taxes, which are the responsibility of the customer. We recommend checking with your local customs office for details before placing an order.

Can I return an international order?

Yes, international customers may return eligible items within 30 days of delivery, subject to our Refund and Return Policy. You are responsible for return shipping costs unless the return is due to our error. Contact us for an RMA number and return instructions.

How long does international shipping take?

International shipping typically takes 7-21 business days, depending on the destination and customs processing. You’ll receive tracking information once your order ships.

8. Customer Support

When is your customer service team available?

Our customer service team is available:

  • Phone: Monday – Friday, 9:00 AM – 5:00 PM MST; Saturday, 10:00 AM – 2:00 PM MST

  • Email and Online Contact Form: Available 24/7, with responses within 24-48 hours during business days.

How do I track my order?

Once your order ships, you’ll receive a tracking number via email. You can also track your order through your account on our website or by contacting our customer service team.

What if I have a problem with my order?

If you encounter any issues with your order, contact us immediately at +84388580729 or mmotai773@gmail.com. We’ll work with you to resolve the issue promptly, whether it involves a defective product, incorrect item, or delivery problem.

9. Website and Account

Do I need an account to shop?

No, you can shop as a guest without creating an account. However, creating an account allows you to save your shipping and payment information, track orders, and view your order history.

How do I create an account?

Visit hpllc.shop and click “Sign Up” or “My Account” to create an account. Provide your name, email address, and a secure password to get started.

What if I forget my password?

If you forget your password, click “Forgot Password” on the login page and follow the prompts to reset it. You’ll receive an email with instructions to create a new password.

Is my personal information safe on your website?

Yes, we take your privacy seriously. Our website uses SSL encryption, and we comply with applicable data protection laws. For more details, see our Privacy Policy.

10. Sustainability and Materials

How do you ensure eco-friendly practices?

We prioritize sustainability by:

  • Using high-grade, eco-friendly ceramics and other sustainable materials.

  • Partnering with suppliers who adhere to responsible sourcing practices.

  • Minimizing waste in our production and packaging processes.

  • Offering products designed for long-term use to reduce environmental impact.

Are your packaging materials recyclable?

Yes, we use recyclable and eco-friendly packaging materials whenever possible. We encourage customers to recycle or reuse packaging to support our sustainability efforts.

Do you offer biodegradable planters?

While most of our planters are made from durable ceramic for longevity, we are exploring biodegradable options for future collections. Check our website for updates on new product lines.

Why Choose HP Pro LLC?

At HP Pro LLC, we’re more than just a retailer—we’re your partner in creating beautiful, sustainable spaces. Here’s why customers trust us:

  • High-Quality Products: Our pottery and gardening accessories are crafted with premium materials for durability and beauty.

  • Affordable Prices: We offer competitive prices without compromising on quality.

  • Secure Payments: Our partnership with Stripe ensures safe and reliable transactions.

  • Global Shipping: We deliver to customers worldwide with reliable shipping options.

  • Exceptional Support: Our team is here to assist you with any questions or concerns.

Contact Us for More Information

If you have additional questions or need assistance, our customer service team is here to help:

  • Phone: +84388580729 (Monday – Friday: 9:00 AM – 5:00 PM MST; Saturday: 10:00 AM – 2:00 PM MST)

  • Email: mmotai773@gmail.com

  • Online Contact Form: hpllc.shop/contact

  • Mailing Address: HP Pro LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States

We aim to respond to all inquiries within 24-48 hours during regular business days. For additional policies, visit our Refund and Return Policy, Shipping Policy, Payment Methods, or Privacy Policy pages.

Thank You for Choosing HP Pro LLC

We’re grateful for your trust in HP Pro LLC as your source for pottery and gardening products. Our FAQ page is designed to provide you with the information you need to shop with confidence. We look forward to helping you create beautiful, sustainable spaces.

HP Pro LLC
30 N Gould St Ste R
Sheridan, WY 82801
Phone: +84388580729
Email: mmotai773@gmail.com
Website: hpllc.shop