Privacy Policy

Our Commitment to Your Privacy

At HP Pro LLC, we value your trust and are dedicated to protecting your personal information. Based in Sheridan, Wyoming, we specialize in providing high-quality pottery planters and gardening accessories to customers across the United States and internationally through our website, hpllc.shop. As a company committed to transparency, security, and customer satisfaction, we have developed this comprehensive Privacy Policy to explain how we collect, use, store, and protect your information when you interact with our website, products, or services.

Your privacy is a top priority for us. We understand that sharing personal information online requires trust, and we are committed to safeguarding your data with industry-leading practices and technologies. This Privacy Policy outlines the types of information we collect, how we use it, who we share it with, and the choices you have regarding your data. By using our website or services, you agree to the practices described in this policy.

If you have any questions about our Privacy Policy or how we handle your information, please contact us at +84388580729, mmotai773@gmail.com, or through our online contact form at hpllc.shop/contact. We’re here to provide clarity and ensure you feel confident about your privacy when shopping with HP Pro LLC.

1. Information We Collect

We collect information to provide you with a seamless shopping experience, process your orders, and improve our products and services. The information we collect falls into the following categories:

1.1 Information You Provide

We collect information you voluntarily provide when you interact with our website or services, including:

  • Personal Information: This includes your name, email address, phone number, billing address, and shipping address, provided when you place an order, create an account, or contact our customer service team.

  • Payment Information: When you make a purchase, we collect payment details (e.g., credit/debit card numbers, billing information) through our secure payment processor, Stripe. We do not store your full payment information on our servers.

  • Account Information: If you create an account on hpllc.shop, we collect your username, password, and any preferences you set.

  • Customer Support Inquiries: When you contact us via phone, email, or our online contact form, we collect the information you provide, such as your name, contact details, and details of your inquiry.

  • User-Generated Content: If you submit reviews, photos, or comments on our website or social media channels, we collect this content along with any associated personal information.

1.2 Information Collected Automatically

When you visit our website, we may collect certain information automatically using cookies, web beacons, and other tracking technologies. This includes:

  • Device Information: Information about your device, such as IP address, browser type, operating system, and device identifiers.

  • Usage Information: Details about how you interact with our website, such as pages visited, time spent on the site, products viewed, and links clicked.

  • Location Information: General location data based on your IP address, used to customize your experience (e.g., displaying prices in your local currency).

1.3 Information from Third Parties

We may receive information about you from third-party sources, such as:

  • Payment Processors: Our payment processor, Stripe, provides us with limited information to process your transactions, such as confirmation of payment and billing details.

  • Analytics Providers: We use third-party analytics tools (e.g., Google Analytics) to collect aggregated data about website usage and customer behavior.

  • Social Media Platforms: If you interact with us on social media or submit content, we may receive information from those platforms, such as your username or profile details.

2. How We Use Your Information

We use the information we collect to provide, improve, and personalize your experience with HP Pro LLC. The primary ways we use your information include:

2.1 Order Processing and Fulfillment

  • To process and confirm your orders, including verifying payment and arranging shipping.

  • To communicate with you about your order status, shipping updates, and delivery details.

  • To provide customer support for order-related inquiries or issues.

2.2 Customer Service

  • To respond to your inquiries, whether via phone, email, or our online contact form.

  • To resolve issues related to your orders, such as returns, refunds, or replacements.

  • To gather feedback to improve our products and services.

2.3 Website Functionality and Personalization

  • To enhance your browsing experience by customizing content, such as product recommendations or currency preferences.

  • To maintain and improve the functionality of our website, including troubleshooting technical issues.

  • To analyze website usage and customer behavior to optimize our site’s performance and design.

2.4 Marketing and Promotions

  • To send you promotional emails, newsletters, or special offers about our products, if you’ve opted in to receive such communications.

  • To display targeted advertisements on our website or third-party platforms, based on your browsing behavior.

  • To notify you about new products, seasonal collections, or exclusive promotions.

2.5 Legal and Compliance

  • To comply with applicable laws, regulations, and legal processes, such as tax reporting or responding to lawful requests from authorities.

  • To protect the security and integrity of our website and business operations.

  • To enforce our Terms and Conditions and other policies.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers to operate our business and deliver your orders. These providers may have access to your information to perform specific functions, such as:

  • Payment Processing: Stripe processes your payment information to complete transactions securely.

  • Shipping and Logistics: Carriers like USPS, UPS, and FedEx receive your shipping address and contact details to deliver your orders.

  • Analytics and Marketing: Third-party tools (e.g., Google Analytics, email marketing platforms) help us analyze website performance and send promotional communications. All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law, such as in response to a court order, subpoena, or government investigation. We may also share information to protect our rights, property, or safety, or that of our customers or others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity. We will notify you of any such transfer and provide options for managing your data, as required by law.

3.4 With Your Consent

We may share your information with third parties if you provide explicit consent, such as when submitting a product review or participating in a promotional campaign.

4. Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it. These measures include:

  • Encryption: We use SSL (Secure Sockets Layer) encryption to secure data transmission between your device and our website.

  • Secure Payment Processing: Our payment processor, Stripe, is PCI DSS Level 1-compliant, ensuring the highest level of security for your payment information.

  • Access Controls: Only authorized personnel have access to your personal information, and they are trained to handle it securely.

  • Regular Monitoring: We continuously monitor our systems for vulnerabilities and conduct regular security assessments to protect against unauthorized access.

While we strive to protect your information, no system is completely immune to threats. If you suspect any unauthorized access to your account or data, contact us immediately at mmotai773@gmail.com.

5. Your Privacy Choices

We respect your right to control your personal information. You have the following options regarding your data:

5.1 Access and Update

If you have an account on hpllc.shop, you can access and update your personal information, such as your name, email, or shipping address, through your account settings.

5.2 Opt-Out of Marketing Communications

You can opt out of receiving promotional emails or newsletters by:

  • Clicking the “Unsubscribe” link in any marketing email.

  • Contacting us at mmotai773@gmail.com to request removal from our marketing list. Please note that even if you opt out of marketing communications, you may still receive transactional emails related to your orders or account.

5.3 Cookies and Tracking

You can manage your cookie preferences through your browser settings or by opting out of certain tracking technologies. See the “Cookies and Tracking Technologies” section below for details.

5.4 Data Deletion

If you wish to have your personal information deleted from our systems, contact us at mmotai773@gmail.com. We will comply with your request to the extent required by law, though we may retain certain information for legal or operational purposes (e.g., order records for tax compliance).

5.5 International Privacy Rights

If you’re located in the European Union or another region with specific privacy regulations (e.g., GDPR), you may have additional rights, such as the right to access, rectify, or erase your data, or to object to certain processing activities. Contact us for assistance with exercising these rights.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies are small data files stored on your device that help us understand how you interact with our site.

6.1 Types of Cookies

  • Essential Cookies: Necessary for the website to function, such as maintaining your cart or session.

  • Analytics Cookies: Help us analyze website performance and user behavior (e.g., Google Analytics).

  • Marketing Cookies: Used to deliver personalized ads or promotions based on your browsing history.

6.2 Managing Cookies

You can control cookies through your browser settings or by opting out of non-essential cookies during your visit to our website. Disabling cookies may affect certain website functionalities, such as saving items in your cart.

6.3 Third-Party Tracking

We use third-party analytics tools, such as Google Analytics, to collect aggregated data about website usage. These tools may use cookies or web beacons to track user behavior. You can opt out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-On.

7. International Data Transfers

As a U.S.-based company, we process and store data primarily in the United States. If you’re located outside the U.S., your information may be transferred to and processed in the U.S. or other countries where our service providers operate. We ensure that any international data transfers comply with applicable data protection laws, such as GDPR for EU residents, by implementing appropriate safeguards (e.g., Standard Contractual Clauses).

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 18, please contact us immediately, and we will take steps to delete the information.

9. Third-Party Links and Services

Our website may contain links to third-party websites or services, such as social media platforms or payment processors. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

Last Updated: September 11, 2025

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

  • Phone: +84388580729 (Monday – Friday: 9:00 AM – 5:00 PM MST; Saturday: 10:00 AM – 2:00 PM MST)

  • Email: mmotai773@gmail.com

  • Online Contact Form: hpllc.shop/contact

  • Mailing Address: HP Pro LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States

We aim to respond to all inquiries within 24-48 hours during regular business days. For additional policies, visit our Refund and Return Policy, Shipping Policy, Payment Methods, or Terms and Conditions pages.

Why Choose HP Pro LLC?

At HP Pro LLC, we’re committed to delivering high-quality pottery and gardening products while protecting your privacy. Our Privacy Policy reflects our dedication to:

  • Transparency: We clearly explain how your information is used and protected.

  • Security: We use industry-leading technologies to safeguard your data.

  • Customer Control: You have options to manage your information and communication preferences.

  • Global Compliance: We adhere to applicable data protection laws to ensure your rights are respected.

Thank You for Choosing HP Pro LLC

We’re grateful for your trust in HP Pro LLC as your source for pottery and gardening products. Our Privacy Policy is designed to give you confidence that your personal information is handled with care and respect. We look forward to serving you and helping you create beautiful, sustainable spaces.

HP Pro LLC
30 N Gould St Ste R
Sheridan, WY 82801
Phone: +84388580729
Email: mmotai773@gmail.com
Website: hpllc.shop