Shipping Policy

Our Commitment to Reliable Shipping

At HP Pro LLC, we are dedicated to delivering high-quality pottery planters and gardening accessories to customers across the United States and around the world. Based in Sheridan, Wyoming, we take pride in offering a seamless shopping experience, from browsing our collection at hpllc.shop to receiving your order at your doorstep. Our Shipping Policy is designed to provide transparency, reliability, and convenience, ensuring that your products arrive safely and on time.

We understand that timely and secure delivery is a critical part of your shopping experience. Whether you’re purchasing a single ceramic planter or a complete set of gardening tools, our goal is to make the shipping process as straightforward and dependable as possible. This comprehensive Shipping Policy outlines our shipping methods, costs, delivery times, and procedures for both domestic and international orders, so you can shop with confidence knowing exactly what to expect.

If you have any questions about our shipping process, our customer service team is here to assist. You can reach us at +84388580729, mmotai773@gmail.com, or through our online contact form at hpllc.shop/contact. We’re committed to ensuring your order arrives as expected and that your experience with HP Pro LLC is exceptional.

Overview of Our Shipping Policy

At HP Pro LLC, we strive to provide fast, reliable, and affordable shipping options for all our customers. Below is a summary of the key points of our Shipping Policy:

  • Shipping Destinations: We ship to all 50 states in the United States and select international destinations.

  • Shipping Methods: We offer standard and expedited shipping options, with costs and delivery times varying based on your location and order size.

  • Order Processing: Most orders are processed within 1-3 business days, with tracking information provided once your order ships.

  • Shipping Costs: Costs are calculated based on the weight, size, and destination of your order, displayed at checkout.

  • Carrier Partnerships: We work with trusted carriers such as USPS, UPS, and FedEx for domestic orders, and reliable international couriers for global shipments.

  • Customer Support: If you encounter any issues with your shipment, our team is available to assist with tracking, delays, or other concerns.

This policy applies to all purchases made through our website, hpllc.shop. For additional details about returns, payments, or privacy, please refer to our Refund and Return Policy, Payment Methods, and Privacy Policy pages.

Shipping Destinations

Domestic Shipping (United States)

We proudly ship to all 50 states, including Alaska, Hawaii, and U.S. territories such as Puerto Rico, Guam, and the U.S. Virgin Islands. Whether you’re in a bustling city or a remote rural area, we’re committed to delivering our pottery planters and gardening accessories to your doorstep.

International Shipping

HP Pro LLC offers international shipping to many countries worldwide, allowing customers around the globe to enjoy our high-quality products. Available destinations include, but are not limited to:

  • Canada

  • United Kingdom

  • Australia

  • European Union countries

  • Select countries in Asia, South America, and other regions

To confirm whether we ship to your country, add items to your cart and proceed to checkout, where available shipping options will be displayed. If your country is not listed, contact our customer service team to inquire about potential shipping arrangements.

Please note that international orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer. We recommend checking with your local customs office for details before placing an order.

Shipping Methods and Costs

Domestic Shipping Options

We offer the following shipping methods for U.S. customers:

  • Standard Shipping: Typically takes 3-7 business days, depending on your location. This is our most cost-effective option, ideal for customers who don’t need expedited delivery.

  • Expedited Shipping: Typically takes 1-3 business days, available for those who need their order quickly. Expedited shipping is available for most domestic orders, with costs displayed at checkout.

Shipping costs are calculated based on the weight, size, and destination of your order. You can view the exact cost during checkout before completing your purchase. We strive to keep shipping costs competitive while ensuring reliable delivery.

International Shipping Options

For international orders, we offer:

  • Standard International Shipping: Typically takes 7-21 business days, depending on the destination and customs processing. This option balances affordability and reliability.

  • Expedited International Shipping: Available for select countries, with delivery times ranging from 3-10 business days. Check availability at checkout.

International shipping costs vary based on the destination, order weight, and size. Additional fees, such as customs duties or taxes, may apply and are not included in the shipping cost. These fees are determined by your country’s customs service and are the responsibility of the customer.

Free Shipping

From time to time, HP Pro LLC may offer free standard shipping on select orders or as part of promotional campaigns. Eligibility for free shipping will be clearly indicated on our website or during checkout. Free shipping promotions typically apply to domestic orders only, but international customers may qualify for discounted shipping during special promotions.

Order Processing and Delivery Times

Order Processing

Once you place an order, our team works diligently to process and prepare it for shipment. Most orders are processed within 1-3 business days, excluding weekends and major holidays. During peak seasons or promotional periods, processing may take slightly longer, but we’ll notify you if there are any delays.

Once your order is processed and shipped, you’ll receive a confirmation email with tracking information and an estimated delivery date. You can also track your order through your account on our website.

Delivery Times

Delivery times vary based on your location and selected shipping method:

  • Domestic (U.S.):

    • Standard Shipping: 3-7 business days

    • Expedited Shipping: 1-3 business days

  • International:

    • Standard International Shipping: 7-21 business days

    • Expedited International Shipping: 3-10 business days

Please note that delivery times are estimates and not guaranteed. Factors such as weather, carrier delays, or customs processing (for international orders) may affect delivery times. We recommend tracking your order regularly for the most up-to-date information.

Holidays and Peak Seasons

During holidays or peak shopping periods (e.g., Black Friday, Christmas), processing and delivery times may be extended due to high order volumes or carrier delays. We’ll do our best to ship your order promptly and keep you informed of any delays.

Tracking Your Order

Once your order ships, you’ll receive a shipping confirmation email with a tracking number and a link to track your package. You can also track your order by logging into your account on hpllc.shop and viewing your order history.

If you don’t receive a tracking number within 3 business days of placing your order, or if the tracking information isn’t updating, contact our customer service team at +84388580729 or mmotai773@gmail.com. We’ll work with the carrier to resolve any issues and ensure your order is on track.

Shipping Issues and Resolutions

We strive to ensure every order arrives safely and on time, but occasional issues may arise. Below are common shipping scenarios and how we handle them:

Lost or Missing Packages

If your order doesn’t arrive within the estimated delivery window, check the tracking information first. If the package appears lost or hasn’t updated, contact us with your order number, and we’ll investigate with the carrier. Depending on the situation, we may offer a replacement or refund, subject to our Refund and Return Policy.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the damage and your order number. We’ll provide a replacement or refund at no cost to you, including return shipping. For more details, see our Refund and Return Policy.

Incorrect Items

If you receive the wrong item, contact us within 7 days of delivery. We’ll arrange for the return of the incorrect item and ship the correct one at no additional cost. Please include your order number and a description of the issue when contacting us.

Delivery Delays

While we aim to meet estimated delivery times, delays may occur due to weather, carrier issues, or customs processing (for international orders). If your order is delayed, track its status using the provided tracking number and contact us if you need assistance.

International Shipping Considerations

Customs and Duties

International orders may be subject to customs fees, import duties, or taxes, which are determined by your country’s customs service. These fees are not included in the product or shipping costs and are the responsibility of the customer. We recommend contacting your local customs office for details before placing an order.

HP Pro LLC is not responsible for delays caused by customs processing. To help expedite clearance, we provide accurate product descriptions and values on all shipping documentation. If you have questions about customs requirements, contact our customer service team for assistance.

International Tracking

International shipments include tracking information, but updates may be less frequent in some countries due to differences in carrier systems. If you’re unable to track your order or need help, contact us, and we’ll work with the international courier to provide updates.

Restricted Items

Some countries have restrictions on importing certain materials, such as ceramics or gardening tools. We comply with all applicable regulations, but it’s your responsibility to ensure that the products you order are permitted in your country. If an order is returned due to customs restrictions, we’ll issue a refund for the product cost, excluding shipping fees.

Shipping Insurance

For added peace of mind, we recommend selecting shipping insurance at checkout, especially for high-value orders or international shipments. Insurance covers loss or damage during transit, allowing us to process a replacement or refund more quickly if an issue arises. If you choose not to purchase insurance, HP Pro LLC is not responsible for loss or damage caused by the carrier, though we’ll assist in filing a claim with the carrier on your behalf.

Packaging and Sustainability

At HP Pro LLC, we’re committed to sustainability in all aspects of our operations, including shipping. We use eco-friendly packaging materials, such as recyclable cardboard and biodegradable packing materials, whenever possible. Our packaging is designed to protect your pottery planters and gardening accessories during transit while minimizing environmental impact. We encourage customers to recycle or reuse packaging materials to support our sustainability efforts.

If your order arrives with excessive packaging damage, please inspect the contents immediately and contact us if any items are affected. We’ll work with you to resolve the issue promptly.

Frequently Asked Questions About Shipping

For additional information, visit our Asked Questions (FAQ) page. Below are some common shipping-related questions:

Q: How do I know when my order has shipped?
A: You’ll receive a shipping confirmation email with a tracking number once your order ships, typically within 1-3 business days of placing your order.

Q: Can I change my shipping address after placing an order?
A: If your order hasn’t been processed for shipping, we may be able to update the address. Contact us as soon as possible with your order number and the new address.

Q: What happens if I’m not home when my order is delivered?
A: Most carriers will attempt delivery multiple times or leave the package in a safe location. Check the tracking information for details or contact the carrier to arrange redelivery.

Q: Do you ship to PO boxes?
A: Yes, we can ship to PO boxes for most domestic orders using USPS. However, some carriers (e.g., UPS, FedEx) do not deliver to PO boxes, so check available options at checkout.

Q: Can I combine multiple orders to save on shipping?
A: If you’ve placed multiple orders that haven’t shipped yet, contact us to inquire about combining them. We’ll do our best to accommodate your request, depending on order status.

Why Choose HP Pro LLC?

At HP Pro LLC, we’re passionate about delivering high-quality pottery and gardening products with a focus on customer satisfaction. Our Shipping Policy reflects our commitment to:

  • Reliable Delivery: We partner with trusted carriers to ensure your order arrives safely and on time.

  • Transparent Costs: Shipping fees are clearly displayed at checkout, with no hidden charges.

  • Global Reach: We serve customers across the United States and internationally with flexible shipping options.

  • Sustainable Practices: Our eco-friendly packaging supports our commitment to environmental responsibility.

  • Exceptional Support: Our team is here to assist with any shipping-related questions or issues.

Contact Us for Shipping Assistance

If you have questions about our Shipping Policy or need help with your order, our customer service team is here to assist:

  • Phone: +84388580729 (Monday – Friday: 9:00 AM – 5:00 PM MST; Saturday: 10:00 AM – 2:00 PM MST)

  • Email: mmotai773@gmail.com

  • Online Contact Form: hpllc.shop/contact

  • Mailing Address: HP Pro LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States

We aim to respond to all inquiries within 24-48 hours during regular business days. For additional policies, visit our Refund and Return Policy, Payment Methods, or Privacy Policy pages.

Thank You for Choosing HP Pro LLC

We’re grateful for your trust in HP Pro LLC as your source for pottery and gardening products. Our Shipping Policy is designed to ensure your order arrives safely, efficiently, and sustainably, so you can focus on creating beautiful spaces. We look forward to serving you and delivering your order with care.

HP Pro LLC
30 N Gould St Ste R
Sheridan, WY 82801
Phone: +84388580729
Email: mmotai773@gmail.com
Website: hpllc.shop